Payment processing and demand generation with repeat customers

The InfinityCX Customer Experience

Image of customer viewing and submitting a payment on her mobile device

Supporting customers preference for mobile payments

Majority of one-time bill payments are now submitted on mobile devices (ie more than all other channels combined)
All methods of payment supported--credit & debit cards (Visa/Mastercard/Discover/Amex/Diners), eCheck, PayPal, ApplePay, GooglePay
Payments supported using mobile devices as well as all other payment channels including online, in-person, IVR and recurring/scheduled

Logos for Apple Wallet and Google Wallet

Customer Re-Engagement with Apple Wallet and Google Wallet

No mobile app to download--utilize the native Apple Wallet (iPhones) and Google Wallet (Androids)
Customer adds pass to their Apple Wallet or Google Wallet from online payment receipt or in-person QR code

Messages display on mobile device home screen--no emails or SMS text
Notify customers regarding events, promotions, rewarding loyalty, tax due dates, etc

Payments, Digital Mobile Wallets, Call to Action

Images of submitting a payment on a mobile device using InfinityCX is very clean and simple, as well as payment receipt with a QR code to a wallet pass

See the ICX Mobile Payment experience below--

See how mobile wallet passes establish a digital connection with Customers--

Image of the back of an Apple Wallet pass with hyperlinks to webpages set by client

Reduce unnecessary calls & office visits--Self-Service links

Links on Wallet Pass support easy Customer self-service
Demand generation/call to action using notifications to Customers mobile devices (not email or SMS text)
Utilize mobile device security for authenticating users

Image of a lock and credit card demonstrating the security of the InfinityCX processing platform

Complete, secure & stable platform

All payment processing performed by Elavon, one of the largest payment processor globally
Elavon has been a global leader in payments for 30+ years
Payment data encrypted and tokenized "at-rest" and "in-transit" as a best practice--compliant with PCI DSS, NACHA, federal and state requirements
EMV processing for in-person payments
Hot-Hot sites ensure stability for availabilty at anytime (other than scheduled maintenance)

Image of a customer support representative helping an InfinityCX customer

Configuration and Customer Support to optimize your Business

API or our hosted interface (with your branding) to accept your customers payments
Configured to your rules with automated posting to optimize staff productivity--no double entry enables more productive staff
Limit PCI Scope--no payment data on your servers or webpages

Image of very happy fans that represent InfinityCX customers

Best Fit for your Customers and Staff Expectations

Enterprise-grade platform with best practice security
Agile Team--quick implementation based on your schedule
No project required to add InfinityCX--just change URL for customers to submit payments
Government Service Fee supported--Agency only receives its amount due (Service Fee not commingled with Agency funds)
Commitment to excellent and responsive customer service
Unbeatable pricing that Constituents will love!

Schedule a discovery call with InfinityCX Solution Experts to learn more & assess the Best Fit!

Schedule a Call

InfinityCX LLC is a Woman Owned Small Business and is a registered MSP/ISO of Elavon, Inc. Georgia, a wholly-owned subsidiary of U.S. Bancorp, Minneapolis, MN. All credit card, debit card and payment processing is performed by Elavon. Elavon has been a global leader in payment processing for over 30 years. To learn more about Elavon visit www.elavon.com.

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